| Repeat customers are gold, particularly in the spa, massage, and acupuncture businesses. Or any other business that wants to provide a relaxed setting for their clients. Your small business operations provide the experience that makes repeat customers. You may spend thousands on decor, a sound system and 1000-count Egyptian cotton sheets. But I’m betting [...] “What an exhausting holiday!” Wendy said during her first coaching call of the new year. “But the money was fabulous!” “Your bookkeeper will be happy!” “Oh, no! I forgot to tell you. My bookkeeper decided she hated numbers and was going to Italy, India and Bali to eat, pray and love. Oh, gosh, it’s tax [...] One of my clients, Jennifer Berkley Jackson of the The Insight Advantage, has spent the last year learning how employee satisfaction impacts customer satisfaction. In this age of downsizing and stretching employees to the max, it’s important to remember that employees are an important part of your business. Without good employees, your customer satisfaction suffers, [...] It’s another frantic call from Wendy Wise, owner of Naughty Nicities. Those of you following this blog (which you can do by entering your information into RSS feed box to your left), know Wendy. She’s relatively new to business, but is doing quite well, thanks to help from her San Jose business coach — me! [...] As a business coach who works primarily with women business owners in Silicon Valley, I’ve long been aware of how women run their businesses slightly differently from men. And, it’s also clear that we could learn something from the “boy’s club.” Hiring and firing are clearly areas that could use improvement. Here’s why: Women entrepreneurs [...] | |
| Copyright © 2013 Wise Woman Shining - All Rights Reserved | ||
Follow Us!